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Terms and Conditions

Prior to purchasing from our website you must carefully read and accept our terms and conditions. As a legal agreement will take place between you and us (buyer and seller), any defect of the products that you observe must be reclaimed only by e-mail within 24 hours from the conclusion of the transaction.

Our Products:

As the blinds that we manufacture are made according to measure, it is very important for you to provide us with the right sizes, on the contrary the products will not fit your windows. Unfortunately, we do not accept any returns or refunds based upon the reason mentioned above. We cannot warrant that the samples are 100% accurate, as there might exist a small difference between the online illustrations and the real samples. In order for you to get the right colour shade for your space, before purchasing the blinds, you should either download the online sample or, to be more accurate, order the free samples and have them shipped by mail.
According to each manufacturer the names of the products may differ, so you should not be surprised if the name written on the box is not the same with the name found on the website. An advisable measure is for you to always compare the sample with the blinds.
Should our system consider a certain transaction risky, more supporting documents are to be provided within 3 working days.
All inquiries regarding orders are exclusively dealt with via e-mail.

Delivery:

Delivery takes approximately 7 working days for most of the blinds ordered. We specify on each page the delivery time as the majority of our window coverings are made to measure and the manufacturing generally takes time. According to the Distance Selling Regulations all made to measure blinds cannot be returned as re-selling them is impossible.
Areas like Scotland, Northern Ireland, Republic of Ireland, Channel Islands are subject to extra charges due to the larger delivery distance.
The goods inside the boxes should be attentively inspected by the person that receives them, and sign the consignment as damaged if that is the case.
As the products are 100% natural, the blinds are subject to colour variation, event which is beyond our control. An important aspect concerning wood blinds is that they are crafted only of basswood and if, by any chance they are made of other timbers the word "real" will appear in front of the name.
The installation information, found on the page with the same name should be used only for understanding the process of fitting and maintaining the window treatments. Any problems that might arise or technical questions that you may have, should be addressed to our qualified customer care specialists.
A redelivery charge will be levied if the carrier was not able to deliver the goods the first time and is found in the impossibility of contacting you.

Privacy Policy

The personal information that you provide is subject to Data Protection Act 1998 and will not be made public.

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